Travelyaari
Book Bus
Travel Ideas
Get Offers
Download App ⌵
Travelyaari
Download the App
Download now for the best deals!
Manage Booking ⌵
SURETY
Assurance

Travelyaari's Guarantee on Bus Operator's Trust Score

BOOK NOW

What is 'Trust score' ?

As the name suggests, it is a score (out of hundred) provided to an operator and acts as an indicator of how reliable the operator is. This is based on the customers’ feedback on the issues of bus cancellations, poor amenities, change of seat/ bus type and pickup/drop point changes and delays.

How is a trust score computed ?

Post journey, we compile our customers' ratings through Email, SMS and our 'Feedback' page where all the collected data is validated by our Customer Care team. Any unsatisfactory ratings or feedback submitted by customers are factored and the operator is penalized based on it. Trust score is calculated based on the above data, into a percentage, to reflect the bus operator's reliability. Only the operators with higher than average scores are labelled by our 'Trust score' badge.

What is Surety Assurance ?

To add further credibility to our 'Trust score', we highlight our top-performing operators with our 'Surety' badge which is free of charge. Therefore, if you can validate with legit proof about any travel related incident/s that you faced with the operator, covered under our 'Surety' badge at the time of booking, we will refund the guaranteed payments in the form of Travelyaari vouchers (100% redeemable) within 48 hours after verifying the issue. The operator's 'Trust score' gets a negative impact accordingly. This is done to ensure that only the best performers are honoured with this badge on our platform. Remember your "Voice" can make a difference for how you travel.

What is Covered ?

Issue/Problem
Refund Guarantee
Bus cancelled
100%
Changed pickup/drop point *
20%
Seat/Bus type Changed *+
20%
Seat Changed ^
10%
Delayed Pickup ^
10%
Delayed Drop ^
10%
Amenities Not Provided ^
10%
+or the difference in fare whichever is higher
* Max up to Rs200 (t&c applies)
^ Max up to Rs100 (t&c applies)
Terms & Conditions

We will not be liable to provide compensation in any of the following cases:

1.Bus Cancelled/Breakdown
1.1 In case of bus cancellation or breakdown, an alternate bus of the same category(AC/VOLVO/NON-AC) is provided to the customer with drop time not being impacted by greater than 1hour.
1.2 Information regarding the cancellation of the bus is provided to the customer at least one day prior to the departure of the bus by text and/or a call from the operator.
1.3 A breakdown of the bus within the drop city premises would be considered as a drop point change and would be compensated accordingly.
1.4 In case of bus cancellation or breakdown, an alternate bus of the same category(AC/VOLVO/NON-AC) , provided to the customer, with drop-off time being impacted by greater than 1hour would be considered as a case of a delayed drop.
2.Changed pickup/drop point
2.1 Information regarding the change is provided to the customer at least one day prior to the departure of the bus by text and/or a call from the operator.
2.2 Information regarding the change is provided to the customer at least one hour prior to departure and the new location provided is within 2km.
3.Seat/Bus type changed
3.1 The change of bus type from what was originally booked i.e. all AC formats of Volvo/Scania/Hispania/Mercedes would be considered as premium class. All other ac buses are categorized as ac luxury and the rest would be non-ac)
3.2 The change of seat type/number, due to any personal nuances or behaviour of the operator, would be considered as a case of seat change and compensated accordingly (Seat type refers to two categories: Seater/Semi-Sleeper and Sleeper).
4.Seat Changed
4.1 Seat Changed due to any personal nuances or behaviour of the passenger.
5.Delayed Pickup
5.1 In case of bus reaching the area within 1km from the pickup point with a delay of more than one hour.
6.Delayed Drop
6.1 In case of bus reaching the area within 1km from the drop-off point with a delay of more than one hour.
7.Amenities not provided
7.1 Although we support the highest standards of bus operations, the quality of amenities provided is a 1 compensation would be given accordingly. In certain cases, proof in the form of photos may also be required to be given by passengers.
© 2008-2019, Mantis Technologies Private Limited, (Travelyaari™) - All rights reserved
Travelyaari Rated 5 / 5 based on 5 reviews.