As the name suggests, it is a score (out of hundred) provided to an operator and acts as an indicator of how reliable the operator is. This is based on the customers’ feedback on the issues of bus cancellations, poor amenities, change of seat/ bus type and pickup/drop point changes and delays.
Post journey, we compile our customers' ratings through Email, SMS and our 'Feedback' page where all the collected data is validated by our Customer Care team. Any unsatisfactory ratings or feedback submitted by customers are factored and the operator is penalized based on it. Trust score is calculated based on the above data, into a percentage, to reflect the bus operator's reliability. Only the operators with higher than average scores are labelled by our 'Trust score' badge.
To add further credibility to our 'Trust score', we highlight our top-performing operators with our 'Surety' badge which is free of charge. Therefore, if you can validate with legit proof about any travel related incident/s that you faced with the operator, covered under our 'Surety' badge at the time of booking, we will refund the guaranteed payments in the form of Travelyaari vouchers (100% redeemable) within 48 hours after verifying the issue. The operator's 'Trust score' gets a negative impact accordingly. This is done to ensure that only the best performers are honoured with this badge on our platform. Remember your "Voice" can make a difference for how you travel.
We will not be liable to provide compensation in any of the following cases: